How to Stay Connected During Your Bird's BST Boarding Stay
Staying Connected During Your Bird's Stay
We want you to feel connected to your bird throughout the entire stay. Here's how you can reach us and how we'll reach you.
Communication Channels
| Channel | Best For | Response Time |
|---|---|---|
| WhatsApp / SMS | Quick questions, care instructions, urgent messages, pick-up coordination | Within minutes |
| Daily update delivery, detailed questions, booking inquiries | Within a few hours | |
| Client Portal | Browsing photos/videos, checking environment data, leaving comments | Within a few hours |
| BST App | All portal features on the go — download from App Store or Google Play | — |
Daily Updates
You'll receive comprehensive updates every single day of your bird's stay:
- Montage video — a highlight reel of your bird's day
- Raw photos and videos — unedited moments throughout the day
- Delivered via email and posted to your portal gallery
Response Times
Response times are during waking hours (9 AM - 7 PM weekdays, 9 AM - 3 PM weekends). WhatsApp and SMS messages are typically responded to within minutes.
Emergency Communication
In the rare event of an emergency, BST will call you immediately. If you're out of the country, we'll reach you via WhatsApp message and call.
Leaving Feedback
You can leave comments and reactions directly on your bird's daily photos through the portal. This is a great way to interact and let us know how you're feeling about the updates!
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